Operations Director


  • Responsible for deploying strategic activities, improving the operation management style and controlling cost

  • Structured and standardized communication means among operation management team, shops and internal departments

  • Led the operation management team to prepare annual projects and execute committed programs

  • Responsible for monitoring the labor productivity, auditing all discount usage and void transactions, reviewing internal charges including fine-tuning kitchen workflow

  • Responsible for setting up and fine-tuning the Operations Management System and conducting financial analysis

  • Ensure the safe and secure operation of all operational activities on behalf of all stakeholders

  • Ensure that all legislative and operational procedures and standards are applied

  • Responsible for the financial success and growth of company’s restaurants, including overseeing creation and review of annual budget, financial analysis and financial reports

  • Manage and supervise direct reports according to current, authorized human resources policies and practices

  • Oversee general day-to-day operational activities and practices of different functions including Marketing, Human Resource and Finance


  • Certifications in Hospitality, F&B & Catering Services Industry

  • Minimum 10 years’ operation experience in F&B

  • Well experienced in operation and strategic planning

  • Operational background in POS, CRM and ERP

  • Strong sense of accountability and be flexible to manage changes

  • Excellent command of both spoken and written Cantonese, Mandarin and English